District Consumer Forum

Dharwad

 

middle

 

 

History :

The Consumer Protection Act, 1986 is one of the benevolent social legislation intended to protect the large body of consumers from exploitation. It has become the vehicle for enabling people to secure speedy and in-expensive Redressal of their grievances.   To provide cheap, speedy and simple redressal to consumer disputes, quasi-judicial machinery is set up at each District, State and National levels called District Forums, State Consumer Disputes Redressal Commission and National Consumer Disputes Redressal Commission respectively.   At present, there are 610 District Forums, 35 State Commissions with apex body as a National Consumer Disputes Redressal Commission (NCDRC) having its office at Janpath Bhawan, A Wing, 5th Floor,  Janpath, New Delhi.  

 

To improve operational efficiency, coordination, accessibility and speed in judicial administration that shall lead to improvement in time bound justice to the consumers, the Department of Consumer Affairs, Government of India has launched a scheme for Computerization and Computer Networking of Consumer fora in the country called CONFONET through NIC (www.confonet.nic.in)

 

 

 

 

 

 

 

 Establishment of Consumer Disputes Redressal Agencies

 

The Agencies are set up under the Consumer Protection Act 1986 at District, State and National level to provide simple and inexpensive quick redressal against consumer complaints ,where a Consumer can file complaint in the consumer court against any defective goods purchased or deficient service rendered including restrictive/ unfair trade practice adopted by any trader/person within two years from the date on which cause of action arose.

 

The Agencies are as follows:

 

        a Consumer Disputes Redressal Forum to be known as the "District Forum" established by the State Government in each district. This consumer court deals with complaints  where the value of the goods or services and compensation, if any, claimed is less than twenty lakhs.

 

        a Consumer Disputes Redressal Commission to be known as the "State Commission" established by the State Government; This consumer court deals with complaints where  where the value of the goods or services and compensation, if any, claimed exceeds rupees twenty lakhs but does not exceed rupees one crore.

 

        a  National Consumer Disputes Redressal Commission established by the Central Government ,which deals with complaints  where the value of the goods or services and compensation, if any, claimed exceeds rupees one crore.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Establishment of Dharwad District Consumer Disputes Redressal Forum

 

The Dharwad District Consumer Forum was established as per the government order dated 8/11/1991 and started working from 16/12/1991.

The Main Objective of this Forum is to protect the large body of consumers from exploitation and to provide cheap, speedy and simple redressal to consumer disputes.

 

 

Dharwad District Consumer Forums Staff :

 

Sl.No

Desgination

Name of the Officers /staff

1.

President

Shri. B.H.ShreeHarsha

2.

Member

Shri S.L.Matti

3.

Member (Female)

Smt.M.Vijayalakshmi

4.

AR & AAO

Smt.Geeta.D.Badiger

5.

Sheristhidar

Sri.M.Gaviyappa

6.

FDA

Vacant

7.

Stenographer

Shri.Raghavendra M.S

8.

Stenographer

Smt. Godavari.L.Sirsikar

9.

SDA

Shri.M.T.Karidevannavar

10.

Group D

1.Shri Ravi.L.Myageri

 

 

2.Shri T.B.Siddaramaih

 

 

3.Shri R.S.Mugadum

 

 

 

 

 

 

 

 

 

 

 

Composition of the District Forum.

District Forum shall consist of :

        Honable President-1

        Honable Members-2

        Asst. Registrar cum Asst. Administrative Officer-1

        Sheristedar-1

        First Division Assistant-1

        Second Division Assistant-1

        Stenographers-2

        Peon -3

 

 

Honable President: The Honable President of the District Forum will sit in the Court Hall along with Honable Members and dispose the original complaint .The President shall exercise the financial powers also.

Honable Members: The Honable Members of the District Forum, one of whom shall be a woman, will sit in the court Hall along with Honable President and dispose the original complaint.

Asst. Registrar cum Asst. Administrative Officer: The Assistant Registrar cum Assistant Administrative Officer is to discharge the duties of drawing and disbursing officer. He/She has to carry out the directions issued by the Honable President as well as the District Forum Bench.

Sheristedar : Sheristedar is nothing but Manager of the Office. The Sheristedar shall discharge the work of overall supervision, accounts, filing, disposal, preparing statements, paybills and other work entrusted by the Honable President and Assistant Registrar cum Assistant Administrative Officer.

First Division Assistant : The First Division Assistant shall discharge the duties of the Bench Clerk, Pending Clerk and any other work entrusted by the District Forum.

Second Division Assistant : The Second Division Assistant shall discharge the duties of Inward and Outward ,indexing of disposed files, record keeper, librarian and any other work entrusted by the Honable President of the District Forum.

Stenographers : The Stenographers shall discharge the duties of taking the dictation of judgments at court hall and chambers of the Honable President and Honable Members. Transcription work through computer, recording deposition at court hall through computer and any other work entrusted by the District Forum.

Peon: One Peon is attached to the Honable President of the District Forum and Court Hall. One Peon is attached to the Office of the District Forum. One Peon is to do the work of night watchman.

 

 

Jurisdiction of the District Forum :

 

  • The District Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed ''does not exceed rupees twenty lakhs
  • A complaint shall be filed in a District Forum, where the opposite party/parties, actually and voluntarily resides or carries business or has a branch office or personally works for gain are within the local limits.
  • The cause of action, partly or wholly is within the jurisdiction.

 

 

Procedure for filing a compliant :

 

  • Engagement of Lawyer is not compulsory, the complainant can himself/herself or through a representative represent his/her case.
  • A Complaint is to be filed within two years from the date on which cause of action arose.
  • A compliant filed before the District Forum shall be accompanied by appropriate fee as specified in the below table, paid in the form of demand draft drawn on Nationalized Bank ,drawn in favour of The President, District Consumer Forum,Dharwad .

Sl.No

Total Value of Goods/services and the compensation claimed

Amount of Fee payable

1

Upto One Lakh Rupees

Rs.100.00

2

Above One Lakh and Upto Five Lakh Rupees

Rs.200.00

3

Above Five Lakh and Upto Ten Lakh Rupees

Rs.400.00

4

Above Ten Lakh and Upto Twenty Lakh Rupees

Rs.500.00

 

  • A Compliant should be filed in four sets along with the copies of documents if any to be produced and copies depending on the number of opposite parties are required to be filed..
  • A Compliant shall clearly contain particulars of dispute and the relief claimed and shall also be accompanied by copies of such documents as are necessary to provide the claim made in the compliant.

 

 

 

Case Flow Procedure once it is filed in District Consumer Forum :

        A compliant filed in the District Forum is numbered by the Registrar.

        The hearing date will be given after 7 days from the date of filing.

        On the date of hearing, the parties should appear before the District Forum.

        Daily cause list will be prepared and displayed in court hall, which consist of next date of hearing and the particular stage for which the case has been posted.

        If the Complainant/Authorized agent fails to appear, the District Forum may in its discretion either dismiss the compliant for default or decide it on merit.

        If the Opposite party/Authorized agent fails to appear, the District Forum may decide the compliant Ex-parte.

        The Compliant shall be decided as far as possible within ninety days from the date of notice received by the opposite party.

        The Order of the District Forum shall be signed and dated by the President and Members of the District Forum, the certified copy shall be communicated to the parties free of charge for the 1st time only .

        If in case a party requires an extra copy, it shall be issued to him/her duly certified by the Registry on payment of Rs.20/- irrespective of number of pages.

        If consumer is not satisfied with the verdict from the District Consumer Court, consumer can appeal in the State Consumer Disputes Redressal Commission within a period of 30 days from the date of order in District Forum.

Particulars of office :

 

Working Hours

 

10.00 a.m. to 5.30 p.m. from Monday to Saturday

 

Holidays

 

All State Government Holidays and Second Saturday of every month.

 

Address

District Consumer Forum

Civil Court Compound

P.B.Road,Dharwad

Ph No : 0836 2446002 

 

 

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Monthly Statement Files submitted to state commission

 

20

Monthly Expd. Statements from April 2009 till the date

1

21

Reg-RTI Statement from January 2009 till the date

1

22

President and Members Leave account statements

1

23

Statements regarding Legal Aid A/c File

1

24

Statements regarding GIS

1

25

Statements regarding Employment and Training Department.

1

 

D.C.Bill files:

 

26

Telephone bill vouchers / 2011-12

1

27

Electricity bill vouchers / 2011-12

1

28

Other general expd. Bill vouchers/2011-12

1

29

Petrol allowance bill vouchers

1

30

Statements of deductions in the salary of president bill- file

1

31

Statements of deductions in the salary of staff bill- file

1

32

Allotment 2011-12 file

1

33

File regarding showing details of deposit of payments of staff and officers to their SB A/c in the bank

1

34

Paybill schedules from 2009 till the date

1

35

Xerox machine correspondence file

2

36

AMC proposal to UPS file

1

37

Toshiba Xerox & Printer file

1

38

File regarding computers

1

39

IPCP project file

1

40

Modi fax machine file

1

41

Govt. Circulars & Notifications file

1

42

Circulars of State Commission file 2008-09

1

43

Circulars of State Commission & orders file

1

44

Shifting of office to civil court campus -files

2

45

Reg-site for office in the civil court campus - file

1

46

New building correspondence file

1

47

Estimate of proposed construction of Forum by PWD and IWP (High Court Circuit Bench, Sub Dn. Dwd) Rs.67 lakhs file

1

48

Correspondence file reg Token Book

1

49

Flag Hosting file

1

50

Income Tax TDS returns file

1

51

CRs of President and Members of 2008-09 to 2011-12

1

52

CRs of staff 2009-10 and 2011-12

1

53

Statement of movable and immovable property file

1

54

Reg Identity card permission - file

1

55

Reg Applications for the post of President & Members - file

1

56

Budget for the year 2010-11 & 2011-12 - file

1

57

Inspection of the Forum by state commission in the year 2003 file

1

58

Inspection by A.G. Bangalore 1999 file

1

59

Inspection of the Forum by state commission in the year 2006 file

1

60

Confonet project file

1

61

D.A. Orders file

1

62

Misc. Letters by State Commission & others file

1

63

Purchase of stationeries - file

1

64

Reg appointment of scavenger - file

1

65

Broad band bill vouchers - file

1

66

File Reg- change of DDO Code

1

67

Presidents house correspondence file

1

68

Misc. letters correspondence file

1

69

Work order file

1

70

Charge list file

1

71

Token book No.10411801 to 10411900

1

72

LPC Book

1

73

Present Cost Register

1

74

Attendance Register of Staff from January 2012

1

75

President & Members Attendance Register of Staff from January 2012

1

76

E.Q. File

1

77

Vouchers of the DC Bills 2010-11 file

1

78

Paid vouchers of the year 2009-10 file

1

79

Pending DC Bills file

1

80

Circulars regarding RTI Act file

1

81

Cash declaration register - file

1

82

CL register from 2010 to till date file

1

83

CL personal Files of

 

84

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Service Registers of Staff

 

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Old SRs of staff

 

100

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Registers & files regarding legal aid a/c. 10943179810

 

105

SBI. SB. A/c Statement file. Since,22/6/2009 till 31/01/2012

1.No.

106

Particulars regarding Cheques deposits in cases.

Sinc 5/2011

1.

107

Files regarding cheques deposits in cases with acknowledgements. Volume. I to IV.

1

108

Payments applications file.

1

109

Cheques distributing registers. Volume 1 to 5

5

110

S.B.A/c Register.

1

111

File regarding withdrawal of amount wrongly deposited to the Forums SB. A/c.

1

112

Cheque & List produced by AIC Blore.

1 File

113

Balance Complaint Award Amount Register

since. Page 1 to

1 No

114

Register for Intrest Amount on SB. A/c No.10943179810

Of SBI,Main Br, Dharwad.

since 31-12-2005.to 31-12-2011

1 No.

 

115

Pass Book of SBI. Main Br.Dharwad SB. A/c 10943179810

12 . Nos.

116

Cheque Book

1)Bundle. No.1:- 4 Books ,each 25 Leaves from Leaf

No.025661.

2)Bundle No.2:- 4 Books ,each 25 leaves.From leaf No:

026871

3)Bundle No.3:- 4 Books each 25 leaves .From leaf No.

179816

 

 

 

 

 

300 leaves

117

Cheque Book counterfolios

47

118

F.D.Receipt Issue Register

01

 

 

District Consumer Disputes Redressal Forum

Dharwad

 

Names, Designations and other Particulars of Public

Information Officers

[Section 4(1) (b) xvi]

 

 

Public Information Officer :

Sl.No

Name of the Officer

Designation

Office Tel.

1.

Smt. Geeta.D.Badiger

Asst. Registrar cum Asst.

Administrative Officer

0836-2446002

 

 

Asst. Public Information Officer :

 

Sl.No

Name of the Officer

Designation

Office Tel.

1

Shri M Gaviyappa

Shirestedar

0836-2446002

 

 

Appellate Authority :

 

Sl.No

Name of the Officer

Designation

Office Tel.

1.

Shri. B.H.ShreeHarsha

Honable President

0836-2446002