PROFORMA

 

01.       Information regarding infrastructure of the State Commission as on 31.12.2011

 

Telephone

Building

Staff Car

Fax

Computer

Photostat

Networking

Yes

*Yes

Yes

Yes

Yes

Yes

Yes

*Rented

 

02.       Information regarding Number / Functional / Non-functional of District Forums

 

No. of Districts

No. of District Forums

No. of Additional District Forums

Functional

Non-functional

Remarks, if any (name of non functional DFs)

30

30

04

30

--

*--

 

*          No District Forums at two Districts which were created in the year 2007 and one District which was created in the year 2008.  The proposal is pending before the Government of Karnataka regarding establishment of three District Forums at newly created three Districts u/s. 9(a) of Consumer Protection Act, 1986.

 

03.       Information regarding Vacancy position in the State Commission and District Forums.  Please put the No. of vacancy, if any.

 

State Commission

District Forum

Remarks (mention the names of Districts)

President

Members

President

Members

--

01

02

05

President post at:

Kolar & Bidar

 

Member post at:

Bellary, Kodagu, Udupi, Bangalore II Addl. & Bangalore Urban

 

 

04.       No. of cases filed / disposed of / pending since inception (as on 31.12.2011)

 

Agency

No. of cases filed since inception

No. of cases disposed of since inception

Total disposal as on (3+4+5)

Total No. of pending cases

(Col. 2-6)

Within 90 days

90 - 150 days

More than 150 days

State               C

Commission  A

4231

1258

204

2425

3887

344

37690

9830

3729

19771

33330

4360

District Forums

146965

39932

30115

72747

142794

4171

 

05.       Category-wise break-up cases (as on 31.12.2011)

 

(i) STATE COMMISSION

 

Sl.

No.

Category

Total No. of cases filed since inception

Total No. of cases disposed of since inception

Total No. of cases pending

Appeal

Complaints

Appeal

Complaints

Appeal

Complaints

01

Banking

1596

293

1577

282

19

11

02

Medical

773

182

682

167

91

15

03

Telephone

1381

0

1371

0

10

0

04

Insurance

13253

446

9797

422

3456

24

05

Housing

3809

730

3537

436

272

294

06

Electricity

1465

0

1385

0

80

0

07

Airlines

390

11

385

11

5

0

08

Railways

328

10

328

10

0

0

09

Others

14695

2559

14268

2559

427

0

 

TOTAL

37690

4231

33330

3887

4360

344

 

      Category-wise break-up cases (as on 31.12.2011)

 

      (ii) DISTRICT FORUMS (consolidated)

Sl.

No.

Category

Total No. of cases filed since inception

Total No. of cases disposed of since inception

Total No. of cases pending

01

Banking

11614

11214

400

02

Medical

1986

1884

102

03

Telephone

5353

5322

31

04

Insurance

27314

26281

1033

05

Housing

12725

12058

667

06

Electricity

5421

5282

139

07

Airlines

562

551

11

08

Railways

647

632

15

09

Others

81343

79570

1773

 

TOTAL

146965

142794

4171

 

06.       Age-wise pendency (as on 31.12.2011)

 

State Commission / District Forum

Cases pending for more than 5 years

Cases pending for more than 3 years

Cases pending for more than 2 years

State Commission

Appeals

Complaints

 

--

--

 

--

--

 

--

--

District Forums

--

11

121

 

 

07.       Monthly filing & disposal by the State Commission & District Forums

            7 (i) STATE COMMISSION

Months

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending at the end of the month

Appeal

Comp.

Appeal

Comp.

Appeal

Comp.

Appeal

Comp.

Appeal

Comp.

Oct-11

4496

348

313

7

59

2

134

3

4616

350

Nov-11

4616

350

289

14

68

3

280

14

4557

347

Dec-11

4557

347

252

16

31

6

418

13

4360

344

 

7 (ii) DISTRICT FORUMS (Consolidated)

Month

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending at the end of the month

Oct-11

4130

551

270

243

4168

Nov-11

4168

674

406

252

4184

Dec-11

4184

733

576

170

4171

 

08.       No. of cases filed, disposed of & pending, year-wise

Years

STATE COMMISSION

DISTRICT FORUMS

Total cases filed in the year

Total cases disposed of in the year

Total cases pending at the end of the year

Total cases filed in the year

Total cases disposed of in the year

Total cases pending at the end of the year

A

C

A

C

A

C

Upto 2001

8583

2262

6887

1624

1696

638

64476

57939

6537

2002

1014

232

1035

163

1675

707

5324

5366

6495

2003

1608

104

1181

187

2102

624

6327

6616

6206

2004

1902

71

2189

256

1815

439

6064

7278

4992

2005

2207

69

2430

393

1592

115

6634

8549

3077

2006

2842

609

3432

684

1002

40

8398

8535

2940

2007

2589

96

3192

102

399

34

9540

8096

4384

2008

3030

119

2934

132

495

21

10073

10189

4268

2009

4441

169

2905

73

2031

117

10041

9669

4640

2010

5262

307

4349

121

2944

303

11799

10744

5695

2011 (upto Dec. 2011)

4212

193

2796

152

4360

344

8272

9796

4171

 

09.       Information in respect of ‘CONFONET Project’

 

Sl. No.

Information required

Reply

Remarks, if any

(i)

Whether Computer and its peripheral have been supplied to the State Commission & District Forums?

Yes

--

(ii)

Whether ‘Case Monitoring System’ (CMS) software has been installed and is in working condition?

Yes –

 

 

 

State Commission:

But all the activities of the State Commission are being done through Computers since 01.01.2003, not under the software of CONFONET Project.

 

(iii)

Whether State Commission & District Forums have started feeding data in the CMS

Yes

--

(iv)

Cause List is being uploaded on the website regularly

Yes

--

(v)

Comments on the ‘Computerization’ of the State Commission and District Forums

 

The NIC, Delhi Unit, has to develop software under CONFONET Project on par with the software developed by the NIC, Karnataka State Unit and the same is using in the Karnataka State Consumer Disputes Redressal Commission since 01.01.2003 and District Consumer Disputes Redressal Forum, Bangalore Urban District from the year 2005.

--

(vi)

Overall Grading of ‘Computerization of your Consumer Fora’ under ‘CONFONET Project’. (Please put √ mark in box).

Excellent            Very Good             Good                      Poor

 

 

 

 
 

 

 

 


10.       Name & Telephone / Fax No. / e-mail address of the person to be approached for any clarification / further information in this regard.

 

            Sri. M. DEVARAJA BHAT

Registrar-cum-Administrative Officer,

            Karnataka State Consumer Disputes Redressal Commission,

            High Grounds, Basava Bhavana,

            Bangalore – 560 001.

            Telephone        : 080-22262865 / 22355065

Telefax : 080-22355065

 

 

 

 

Registrar-cum-Administrative Officer,

  Karnataka State Consumer Disputes

    Redressal Commission, Bangalore.

 

DATE: 11.01.2012